TRIP PROTECTION PLAN


Why Travel Protection?

Your vacation is an investment of time and money. Delta Vacations, in conjunction with Trip Mate, the foremost provider of travel protection plans and travel insurance, assure your investment, yourself, and your family are protected from the unexpected.

Plan Options At a Glance

We offer two travel protection options for you to choose from:

  • Travel Protection Plan — offering basic coverage
  • Travel Protection Plan PLUS — a more comprehensive option — including all of the benefits with the Travel Protection Plan — PLUS a lowest price guarantee and more convenient method of payment on your refund

Piano di protezione di viaggio

With the Travel Protection Plan, you're provided with pre- and post-departure coverage.

Travel Protection Plan PLUS

Piano di protezione di viaggio

Lowest price guarantee

No

Cancel for any reason

Refund of cost of vacation package1

Received in the original form of payment

Received in the original form of payment or a Gift Card depending on the time of cancellation2

Refund of cancellation fees

Received in the original form of payment

Received in the form of a check or Travel Protection Plan Certificate3

Purchase period

May be purchased any time prior to final payment, but may not include complete coverage4

May be purchased any time prior to final payment, but may not include complete coverage5


1
Less the cost of protection plan and cancelation fees.
2Refer to Delta Vacations Cancellation & Change Policyopens in a new window for refund details.
3Receipt of Delta Vacations Gift Card or Travel Protection Plan Certificate will depend on the reasons for cancelling. They can be combined and applied towards future vacation purchases up to one year from the date of issue. Full details will be included with the Gift Card or Travel Protection Plan Certificate. 
4The Cash Back refund option, coverage of pre-existing conditions and Price Protection only applies if the Travel Protection Plan PLUS is purchased within seven (7) days of your initial deposit for your trip. 
5The Pre-Departure Cancellation Waiver and coverage of pre-existing conditions applies only if the Travel Protection Plan is purchased within seven (7) days of your initial deposit for your trip.

Pre-Departure Trip Cancellation

  • The standard coverage of the Travel Protection Plan protects the cost of your vacation and protects you from most cancellation penalties. Also, you can cancel for any reason and have peace of mind knowing that your travel investment is protected. You must cancel before your scheduled departure.
  • The hurricane coverage of the Travel Protection Plan protects the cost of your vacation and protects you from most cancellation penalties if your destination is under a hurricane watch or warning, as declared by the National Hurricane Center (NHC). You can cancel your vacation up to the moment of departure. Contact the Group Department for details on hurricane coverage for group bookings.

Post-Departure Coverage

In addition to Pre-Departure Trip Cancellation, the plan includes other benefits to protect you from the unexpected during your vacation, such as:

  • Medical and emergency assistance — includes benefits up to $25.000 for medical expenses, emergency medical transportation, and 24-hour emergency assistance service for illness or injury during the trip.
  • Post-departure trip interruption — covers you up to the original cost of your trip when you must interrupt your trip or return home early for covered reasons, such as sickness, injury, or other covered reasons.
  • Travel delay — pays up to $100 per day for meals and accommodations when you are delayed on your trip for 12 hours or more.
  • Baggage delay — reimburses you up to $250 for clothing and personal items if your luggage is delayed more than 24 hours.
  • Loss or damage to baggage or personal effects — covers up to $2.500 for loss or damage to baggage or personal effects that occur during the trip.

Reasons for Purchasing Travel Protection

The chart below shows several examples of reasons for purchasing this plan. View the full details of the provisions of the Travel Protection Plan, including group exclusions and how to file a claim. This information will also be included in your travel documents.

Reasons

Reason for Cancellation

Items Refunded

Form of Refund*

Requirements

Reasons covered by the insurance provisions of the Travel Protection Plan

Cost of vacation package
(less cancel penalty and cost of Travel Protection Plan)

Original form of payment or a Gift Card depending on the time of cancellation**

No documentation required

Esempi:
• Injury, sickness or death of you, an immediate family member or traveling companion
• Jury duty
• Your passport or visa was stolen
•Job loss

(For a complete list of reasons covered by the insurance provisions of the plan, click on the link above this chart.)

Cancel penalty amount
(less cost of Travel Protection Plan)

Controlla

Proper documentation*

Reasons not covered by the insurance provisions of the Travel Protection Plan

Cost of vacation package
(less the cancel penalty and cost of Travel Protection Plan)

Original form of payment or a Gift Card depending on the time of cancellation**

No documentation required

Examples
• Wedding is called off
• Work commitments arise
• Child care provider cancelled

(allows you to cancel for any reason up to your scheduled departure)

Cancel Penalty Amount
(less cost of Travel Protection Plan)

Travel Protection Plan Certificate***

No documentation required

Hurricane Policy

Reason for Cancellation

Items Refunded

Form of Refund*

Requirements

Airline issued waiver for storm

Entire vacation package cost
(including cost of the Travel Protection Plan)

Gift Card***

Airline issued waiver covering the origin or vacation destination must be in effect for the storm. Cancellation allowed up to scheduled departure.

*Documentation required by a doctor, law enforcement officer, court, etc. (as indicated in the plan provisions)
**Refer to Delta Vacations Cancellation & Change Policy for refund details.
***Delta Vacations Gift Cards and Travel Protection Plan Certificates can be combined and applied towards future vacation purchases up to one year from the date of issue. View full details on Gift Card and Travel Protection Plan Certificate redemption terms and conditions (should link to info below). Full details will be also be included with the Gift Card or Travel Protection Plan Certificate.

Nota:
• If purchased, everyone on the booking must purchase the Travel Protection Plan.
• The cost of the Travel Protection Plan is only refunded for cancellations covered by the hurricane policy.
• Refer to Delta Vacations Cancellation & Change Policy for penalty and refund details.
• Certain restrictions apply to groups booked with our Group Department.
• Certain items may not be refundable, such as show or event tickets, theme park passes, etc.

Travel Protection Plan PLUS

With this option, you receive all of the benefits with the Travel Protection Plan (listed in the chart above) PLUS you:

  • Receive the refund of the cost of your vacation package AND cancellation fees in the form of your original payment should you need to cancel your vacation for any reason (less the cost of the protection plan)
  • Will not need to provide any documentation
  • Receive the lowest price guarantee

Lowest Price Guarantee

If Delta Vacations advertises an identical vacation at a lower price, Delta Vacations will guarantee that price. The advertised vacation must be available and include the same air components (including air fare class), hotel and room category, and any other previously purchased components, including the Travel Protection Plan PLUS. Refunds for the difference in the package price will be issued in the original form of payment.

Below, you'll find information on how to request the lowest price guarantee along with lowest price guarantee terms and conditions.

To request the Lowest Price Guarantee guarantee 10 days or more before departure:

  • Create a new reservation with lower price and place on hold.
  • Nota: Some reservations may require confirmation with a credit card.
  • Contact Delta Vacations at 1-800-800-1504, 6:00 am - 11:00 pm CST.
  • If the new reservation qualifies, the travelers will receive confirmation of the new reservation at the adjusted price. Previous reservation will be refunded to the original form of payment.

To request the Lowest Price Guarantee within 10 days of departure:

  • Create a new reservation and confirm with credit card.
  • Contact Delta Vacations at 1-800-800-1504, 6:00 am - 11:00 pm CST.
  • If the new reservation qualifies, the travelers will receive confirmation of the new reservation at the adjusted price. Previous reservation will be refunded to the original form of payment.

Travel Protection PLUS and Lowest Price Guarantee Terms and Conditions

  • The Travel Protection Plan PLUS cannot be applied to Miles to Go or upgraded bookings.
  • Lowest Price Guarantee is on the total package price, not component to component.
  • All components must be available at the time of the new reservation.
  • Lowest price guarantee must be on the exact same vacation package including the same dates, air components, hotel and room category, and any other previously purchased components, including the Travel Protection Plan PLUS.
  • Lowest price guarantee is allowed to be used only one time per booking and may be exercised up to the time of departure
  • Promotional codes applied to the original reservation must be valid at the time of the lowest price guarantee request to maintain promotional code discount. If the promotional code is no longer valid, a new promotional code can be applied, as long as all terms and conditions are met.
  • Lowest price guarantee does not apply to group reservations.
  • Lowest price guarantee cannot be purchased separately and is only available through the Travel Protection Plan PLUS program.
  • Delta Vacations is the final authority on the interpretation of these rules and reserves the right to change these terms and conditions without prior notice.

Travel Protection Plan Travel Certificate Redemption Terms and Conditions

Redemption Instructions

  • Contact Delta Vacations at 1-800-800-1504 or online at delta.com/vacations.
  • Enter/provide the 12-digit travel certificate number printed on the front of the travel certificate document during the payment step.
  • Provide additional form of payment, if necessary.
  • Delta Vacations will issue and send your travel documents via the delivery method requested during the booking process.

Redemption Terms and Conditions

  • Travel certificate is valid for the value indicated on the front of the travel certificate document when redeemed toward the purchase of any Delta Vacations air and hotel package; air, hotel, and car package; hotel-only; or hotel and car or ground transportation package purchase.
  • Travel certificate can be redeemed in its entirety or in increments up to the value or balance remaining on the certificate.
  • If the price of the booking is more than the value of the travel certificate, an additional form of payment for the remaining balance will be necessary to complete the transaction.
  • Travel documents for the redeemed travel certificate will be issued and sent via the delivery method identified during the booking process.
  • Purchases with this travel certificate will be deducted from the balance until the value reaches zero or until the expiration date is reached, whichever occurs first.
  • No refunds or credits will be issued for any unused portion of the travel certificate.
  • Travel certificate is not valid for use towards the purchase of Group bookings, ski bookings, gift cards, or another travel certificate.
  • The expiration date for this travel certificate is printed on the front of the travel certificate document; the travel certificate is valid for payments made prior to the expiration date.
  • Extensions to the expiration date will not be permitted and travel certificate is not rechargeable.
  • Lost, stolen or destroyed travel certificates will not be replaced.
  • Travel certificate is void if altered or sold, is nontransferable, nonrefundable, may not be redeemed for cash, has no resale value and is valid for use only by the person(s) indicated on the front of the travel certificate document.
  • Travel certificate is not retroactive and cannot be applied as alternative payment to reservations already paid in full.
  • If a booking using a travel certificate as payment is cancelled, any remaining value after applicable cancellation fees have been deducted will be refunded back to the original travel certificate and all terms of the original travel certificate, including original expiration date, will apply.
  • Travel certificate cannot be redeemed for an Delta Vacations reservation with the same origin and destination and the same departure and arrival dates as the original trip that the travel certificate was issued for.
  • Must be redeemed through Delta Vacations and is not valid for redemption through Delta Air Lines or its website, delta.com.
  • Delta Vacations must issue all airline tickets and travel documents.
  • Standard Terms and Conditions and cancellation policies apply which are outlined during the booking process; other restrictions apply.
  • Delta Vacations is the final authority on the interpretation of these rules and reserves the right to change these Terms and Conditions without prior notice.
  • Travel Agents: Travel certificate can be redeemed via our agent website or Reservations.
  • Delta Vacations is managed, operated, and marketed by MLT Vacations, LLC.

For balance and expiration date inquiries, refer to the contact information on the front of the travel certificate document.